Ordering Online
Ordering online at Tsehai Publishers is quick, simple, and secure. When you find an item you`d like to add to your shopping bag, simply click the "add to order" button. If a buy button does not appear on a product it will be available to order within 30 days of the expected due in stock date. You always have the option of removing any item before checking out. We accept Visa, Master Card, Discover, and American Express and Pay Pal’s eCheck. All payments are made securely and privately through Pay Pal. Your card or bank statement will show charges only to Pay Pal.
Shipping Information
Delivery Times
Your order is processed and shipped within 2 to 3 days of it being received. It can take up to a week and a half after that for an order shipped by the regular method to arrive within continental North America. Priority orders within the US and Canada can be expected to arrive within four days. For information on International orders, please visit our International Shipments bellow. Tsehai Publishers is not responsible for orders that have been lost or damaged by USPS.
Shipping Methods
We offer the following shipping methods:
US / Domestic Shipments
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Within US (USD)
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Canada (CND)
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First Item (regular)
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$4.00
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$5.00
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Each Additional Item (regular)
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$1.49
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$1.49
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First Item (priority)
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$5.99
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N/a
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Each Additional Item (priority)
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$2.99
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N/a
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US customers can also purchase a tracking number plus insurance ($0.90) for their order. For more information on International orders, please read bellow.
For smooth delivery, please provide your street address.
International Shipments
If your order fits the height, weight, and country restrictions, it will automatically be shipped by Global Priority, the fastest and most economical method. Otherwise, you will be contacted with a choice of the following shipping methods:
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Method
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Time
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Cost
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Insurance
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Global Priority
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7-10 days
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$15 (under 4lb. only)
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Includes HPCB Package Insurance
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Air Parcel Post
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7-10 days
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Based on weight
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Insurable
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Surface Parcel Post
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4-10 weeks
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Based on weight
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Insurable
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Surface M-Bag
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4-10 weeks
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$1/pound
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Uninsurable
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Surface Letter Post
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4-8 weeks
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Based on weight
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Uninsurable
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NOTES: Global Priority may not be available to some areas, and is limited by the dimensions of your order (must fit in a Global Priority envelope).
International shipping rates:
International shipping rates vary based on the size of your order and your location. As a general guide, an order weighing 3 pounds bound for the UK will cost US$10.00 by Global Priority, US$24.00 by Air Parcel Post, and US$8.70 by Surface Letter Post. An order weighing 8 pounds bound for the UK will cost US$41.00 by Air Parcel Post, US$31.00 for Surface Parcel Post, and US$9.90 by Surface M-Bag.
IMPORTANT NOTE: If your order is shipping Internationally it may be subject to import duties and taxes, which are levied once the package reaches the destination country. Tsehai Publishers has no control over these charges and cannot estimate what they will be. Any charge that might be incurred is the customer`s responsibility. For further information please contact your local customs office.
Tsehai Publishers reserves the right to choose alternate shipping methods for packages and documents to ensure timely delivery to its customers.
Special orders:
Our books may be purchased in bulk for educational, business, or sales promotional use. If you would like to buy an overly large quantity or make a purchase order, or to learn more please contact our special sales department at info@tsehaipublishers.com.
Backordered Products
Backordered products will ship when available. Additional shipping charges will be applied at the time of shipment. We will retain backorders for Out of Stock and Not Yet Published products for 30 days.
Items that are not in stock will be available for sale 30 days prior to the expected due in stock date. Until this time, buy buttons will not appear on these titles. Please revisit our on-line store closer to the expected due in stock date to order.
Billing
Along with your shipment, you will receive an invoice documenting product charges, applicable sales tax, and shipping charges. Your invoice will state that you have prepaid your order by credit card. Your credit card will not be billed until the product ships.
Sales Tax
Tsehai Publishers is required to collect state sales tax for orders shipped to the state of California. Tax will be added at the time of billing.
Returns
Within 30 days of shipment date, you may return the following products, for any reason, for a full refund (net of shipping costs and sales tax):
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Any book in its original condition (unmarked, not damaged)
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Any unopened bundled product (still in its plastic shrink-wrap)
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Please note that refunds or credits will be given on returns of Value pack purchases only when all package components are returned together. The product must be shipped via traceable means with the original invoice enclosed.
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We cannot issue refunds and will return product for items returned more than 30 days after shipment date. If invoice or proper documentation is not enclosed with your return, we will make efforts to locate your address so that we can return the product properly. Otherwise, we will have no obligation to refund or return the product.
Privacy Statement
Tsehai Publishers respects your privacy. We collect only the information necessary to complete your transaction and communicate with you regarding your order. Any personal identification information you submit to us is held in a secure server, and it will never be shared with a third party for marketing or any other purpose. Tsehai Publishers occasionally shares customer names and mailing addresses with our authors and conference organizers. Customer e-mail addresses and phone numbers are not sold or exchanged at any time.
Contact Us
If you have any questions regarding an existing order please contact us at: info@tsehaipublishers.com.
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